Sixer customer care · how to reach the operator
The desk reads the operator's published customer care channels: phone, email, in-app chat and the escalation matrix for KYC, withdrawals, account lock and contest disputes.
In-app chat (fastest)
The fastest way to reach the operator is via in-app chat. Open the operator's app, tap the profile icon, then tap "Help & Support". The chat window opens at the bottom of the screen. First response time is around 30 seconds at peak hours and 4 minutes at night.
The desk recommends chat for most issues: KYC verification, withdrawal follow-up, contest lock disputes, bonus code issues. Chat is staffed by the operator's customer care team 18 hours a day.
Operators publish a support email address on their website footer. Email is best for issues that require attachments: bank statements, PAN re-uploads, address proof corrections. The desk recommends email for KYC document reviews and for formal complaints.
Email response time is 24 to 48 hours. The operator's automated system sends a ticket ID within 5 minutes; keep the ticket ID for follow-up.
Phone
Operators publish a customer care phone number on their website and inside the app's "Help & Support" section. Phone support is best for urgent issues: account locked during a matchday window, withdrawal not cleared after 24 hours.
Phone support hours are 9 am to 9 pm, Monday to Saturday. Phone is not staffed on national holidays. Average wait time is around 3 minutes during peak hours.
Escalation matrix
If your issue is not resolved within 48 hours of first contact, ask the customer care agent for the escalation email of the supervisor. The supervisor replies within 24 hours. If the supervisor's response is unsatisfactory, the operator publishes a nodal officer contact on its website. The nodal officer is the final internal escalation.
Beyond the operator's internal escalation, you can file a complaint with the relevant Indian regulator. For fantasy cricket, the regulator depends on the state. The desk publishes the state regulator list on the is-legal page.
What to include in your first message
- Your registered mobile number.
- Your PAN (last 4 digits only).
- The contest ID or transaction ID if your issue is about a specific contest or payment.
- A clear one-line summary of the issue.
- Screenshots if the issue is about a UI problem or a missing credit.
Realistic response times
The desk's benchmarks: chat first response under 5 minutes at peak, under 10 minutes off-peak. Email first response under 48 hours. Phone wait under 5 minutes during business hours. The desk has not observed any major backlog in the past quarter.
Sixer customer care · FAQ
What is the fastest way to reach customer care?
In-app chat. First response is around 30 seconds at peak hours. The chat is staffed 18 hours a day.
Can I email the operator from a non-registered email?
Yes. The operator's support email accepts any email address, but the agent will only discuss account details after verifying the registered mobile number.
What if my issue is not resolved within 48 hours?
Ask for the supervisor's email. If the supervisor is also unresponsive, the operator publishes a nodal officer contact on its website. Beyond that, you can file a complaint with the state regulator.
Is phone support toll-free?
Some operators publish a toll-free number (1800-xxx-xxxx). Others publish a standard mobile number that is charged at standard rates. Check the operator's website footer for the current number.